MPIO

What is a Member Protection Information Officer?

Member Protection Information Officers (MPIOs) are an integral part of all levels of Australia sport, especially grassroots sport. 

MPIOs are there to listen to issues raised by members of any sport before triaging and referring them to the right place to find a resolution. The MPIO is responsible for providing information about a person’s rights, responsibilities and options to an individual making a complaint or raising a concern, 
as well as information support during the process. 

MPIOs don’t handle complaints or investigate grievances, and they don’t mediate between members or stakeholders. They’re also separate from the relevant Integrity Manager or the person(s) in authority regarding complaints, disputes and resolutions in your sport.

MPIOs are an impartial party who are there to help guide people in the right direction.  

 What an MPIO can do:

 • Listen
 • Act as an impartial support person
 • Provide information about discrimination, harassment and child abuse
 • Provide information about the Member Protection Policy and the options available to resolve the complaint
 • Provide information about relevant laws and the right to complain externally
 • Discuss possible strategies the individual can use to deal directly with the other person
 • Provide contact details for counselling or other referrals as appropriate or as requested

 What an MPIO can’t do:

 • Advocate
 • Take sides or judge
 • Give advice
 • Intervene
 • Investigate
 • Breach confidentiality

How Can I Contact the Kiama Hockey Club MPIO?:

Kiama Hockey Club is proud to have two MPIO's supporting it's members for the 2026 season. Nichelle & Chris are both are ready to listen whenever you need to raise an issue or concern. You can contact them by:

1. Having an informal chat when you see them at training, games or on the sideline as a supporter/parent OR
2. Emailing khcmpio@gmail.com with your contact information so one of them can get right back to you.

Alternatively, you can speak to any of our committee members or coaches and they can pass on your details.