15 June 2026
Dear Setta Member,
Re. SETTA Complaint Handling
My name is John McDermott and Ive been appointed as the new SETTA Grievance Officer.For those of you who don’t know me, I have been playing competitive table tennis with SETTA for over 10 yrs.I am keen to make sure the complaint process with SETTA is known by all SETTA players and also demonstrates complete transparency.
So with this in mind SETTA has created the Grievance Process and Disciplinary Process to handle complaints. Ive attached a brief summary of the 2 processes below.
Grievance process.This process handles minor disputes and disagreements (eg. Time wasting, lack of respect for opponents, other etiquette infringements).We hope all teams can resolve any disputes on the night between themselves and the umpire.If unable then teams can refer to a Match Play Supervisor (allocated for all venues on the night) to discuss and help resolve immediately.If the matter remains unresolved teams can write an email to the SETTA Grievance Officer (that’s me …) and I will formally investigate and work towards an agreed outcome. If I think people/teams have resorted to bad behaviour I will escalate to the Disciplinary process. Please also be aware that if I have to investigate then a confidential SETTA Grievance record will be created and maintained for the incident.
Disciplinary process. This process handles misbehaviour by SETTA players (eg. Loud and continuous swearing, accusations of cheating, physical or racial abuse). Poor behaviour by players will not be tolerated.Any SETTA member can raise an issue with the Match Play Supervisor or an email to the SETTA Grievance Officer (that’s me…).If its agreed that a team or players have misbehaved then a small SETTA Disciplinary team (2 or 3 people) will be appointed to formally review all players involved. The people involved in the incident will be required to attend a Disciplinary Hearing where players will be asked to tell their story to the Disciplinary Committee. If found guilty of misbehaviour decisions on warnings or penalties will then be made.
For more detail on the 2 processes, please access the SETTA website where detailed explanations can be obtained.If you have any concerns with the way SETTA is handling complaints or wish to provide suggestions on improvement for the complaint process please send me an email to the SETTA Grievance Officer.
John B McDermott
SETTA Grievance Officer.
