FAQ

🏓 Frequently Asked Questions (FAQ)

 

👤 New Players & Getting Started

Q: I want to learn Pickleball. Which sessions are best for me?

A: We love welcoming new players! If you want a relaxed, friendly environment to learn the basic rules and get a feel for the game, we highly recommend our Sunday morning social session (10am-12pm) at the Blair Athol Racquet Sports Hub. We have equipment you can borrow during the session, a coach on hand, and fantastic volunteers and regular players who are always on hand to help you learn and get you mixed into games.

If weekdays suit you better, our Ingle Farm session (10am-12pm) is another fantastic option with incredibly patient volunteers.

Alternatively, watch this excellent video:

Q: Do I need to buy my own paddle before coming to a session?

A: Not at all! The club has limited loan paddles and balls at all our sessions, so you just need to turn up in comfortable sports gear and flat-soled shoes, and bring your own water.

Q: Do you have any equipment that can be purchased new or second-hand? 

A:At this stage, the club does not sell or stock pickleball equipment for purchase, either new or second-hand. However, from time to time, some of our members may be looking to sell an older paddle as they upgrade their equipment. If you're interested in purchasing a second-hand paddle, feel free to ask around at a session or post in our club community channels—you may find a great deal from a fellow player. If you'd prefer to buy new equipment, beginner paddles are widely available from retailers such as Big W, Rebel Sport, and online marketplaces like Amazon.

For players looking for a quality paddle that offers excellent performance and value, our club recommends the Australian brand Six Zero Pickleball. Six Zero has built a strong reputation for its research and development, high-quality products, and contribution to the growth of pickleball in Australia and internationally. They offer several paddles that comply with sporting regulations for under $100.

Members can also enjoy a 10% discount by using the code NSPBC when purchasing through: Six Zero Pickleball – Quartz Paddle Range

📅 Bookings & Schedule

Q: How do I book into a playing or coaching session?

A: All of our session calendars and bookings are managed via OpenSports. To get started:

  1. Create a free account at OpenSports.net
  2. Join the official Northern Stars Pickleball OpenSports Group Page.
  3. Tip: We highly recommend downloading the mobile OpenSports app so you stay logged in and receive real-time notifications.

Q: I can't see a session I'm interested in on OpenSports. Does that mean it's cancelled?
A: Not necessarily. There are generally two reasons why a session may not be visible on OpenSports:

  1. The session has been cancelled or is unavailable. If the session would normally occur within the next week and is not listed, it may have been cancelled due to venue availability, weather, a special event, or another unforeseen circumstance.
    Note: If a session is cancelled AFTER you have registered to play you will be refunded and notified immediately.
  2. The session has not yet been published. To ensure all members have a fair opportunity to register, the club typically only publishes sessions 1–2 weeks in advance. Publishing too far ahead can result in sessions filling before newer members have had a chance to book.

Q: I'm receiving membership errors when trying to book. Why can't I register for a session?
A: All of our social play sessions are open to the public. However, to support our existing members, we provide them with priority access to bookings. Members of Northern Stars Pickleball Club are able to book sessions as soon as they become available. Players who are members of another club, or non-members, can generally register or join the waitlist once the session is within three days of commencing.

Please note that some sessions, such as coaching, leagues/tournaments, or other competitive formats, may be restricted to players who hold a recognised pickleball membership and meet any eligibility requirements specified for that event.

If you believe you've received an error in mistake, please contact the club and we'll be happy to assist.

🏆 Skill Levels & Coaching

Q: I am an intermediate/advanced player (Level 3.5+). Do you have dedicated sessions for higher skill levels?

A: Most of our regular sessions are labeled as "social/open," meaning players of various levels self-manage, mix, and match to find competitive or social hits that match their preference. Our sessions attract many skills and levels of experience so you're likely to find a few players that support your playing style. We also run semi-frequent leagues and host Skills & Drills or Coaching Clinics throughout the year to support player's developement beyond traditional play.

Once you have joined our OpenSports group, these types of sessions will become visible and available for you to book. They are often announced on our social media channels and prioritised to members first.

Q: I'd like to improve my game. Do you have coaches available?
A: Absolutely! We have experienced coaches and knowledgeable players who are happy to demonstrate the game, explain rules and strategies, and help you develop the fundamental skills needed to improve your pickleball.

For players seeking more structured development, our club regularly hosts Skills & Drills sessions and Coaching Clinics for larger groups. These sessions provide focused instruction in a fun, social environment and are a fantastic way to improve your game without the cost of regular private coaching.

If you're looking for more formal, one-on-one coaching, Northern Stars is currently developing a registry of available coaches throughout South Australia. Once established, this will help connect players with coaches who offer private lessons and specialised training opportunities.

Whether you're learning the basics or refining advanced techniques, we're committed to helping players of all levels continue to develop and enjoy the sport.

💳 Membership & Transfers

Q: I'm a member of another club but don't play there very often. How do I transfer my membership to Northern Stars?
A: In most cases, a transfer is not necessary. Pickleball players can hold memberships with multiple clubs at the same time, allowing you to enjoy the benefits and playing opportunities offered by different communities.

There are in essence two options:

Option 1 – Purchase an Additional Northern Stars Membership
If you would like to become a Northern Stars member while remaining with your existing club, you can register here and the cost will be apportioned correctly and you won't be charged the full membership fee again: https://www.revolutionise.com.au/northernstarspc/registration

Option 2 – Transfer Your Membership
If you no longer wish to remain a member of your previous club, you can contact us to request a membership transfer.

Before transferring, we encourage you to consider the implications and discuss your decision with both clubs. Clubs across South Australia offer different playing opportunities, programs, and member benefits, so it's worth ensuring a transfer is the right option for you.

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