This position is responsible for facilitating membership sales, group fitness bookings, program enrolments, program enquiries and merchandise sales within Council’s aquatic and wellness facilities.
On a daily basis, your main tasks will be to:
Provide high level service which includes face-to-face, via e-mail or telephone contact, to all customers of the centre relating to activities and programs
Promote the centre activities and benefits to all enquiries, leads and prospects.
Administer facility transactions, undertake financial reconciliation and shift reports. Actively maintain the Customer Record Management platform, including guiding customers in the efficient use of the platform.
Deliver customer service excellence to the community and facility users by maintaining a high level of knowledge of all services and programs associated with the facilities.
About you
The successful candidate should have experience in delivering customer service excellence, along with the ability to work both independently and within a team environment. Flexibility and willingness to work a 7-day rotating roster across multiple facilities is also required.
Required Qualifications include:
NSW Working with Children Check Clearance
Current National Police Clearance
Desired Experience and Qualifications include:
Previous experience in a busy customer-based environment
Cash handling experience and/or operation of Point-of-Sale System
Experience working independently and within a team environment
Efficient at using online based platforms for transactions and customer management
AUSTSWIM or Swim Australia Teacher qualifications
Pool Lifeguard Certificate
Current Australian First Aid (Level 2) and current CPR Certificate
