ABOUT US

Join a company that’s consistently ranked as one of Australia’s best places to work. A gym that’s on a mission to shake things up by transforming the gym experience and environment, for staff as well as members. Our focus is our people.

Fitness Playground’s goal is to create the best gyms, not the most gyms. Our award-winning designs, connected communities, huge variety of classes and the great humans that work and coach for us defy what people expect from a gym.

Fitness Playground is rated as one of the Top 50 Places to Work in Australia, is a 2019 & 2020 Employer of Choice Award winner, 2021 AFR Best Places to Work 2021. Finding, educating, and developing great humans is at the core of what we do.

We recruit great humans – based on personality and culture fit (over qualifications and experience).

We develop our staff – providing over 200 hours per year of free in-house education and access to industry expert mentors to help you to become great at what you do.

We reward our Staff – because they deserve to be recognised for the amazing work they do.

All this helps create our one-of-a-kind culture.

THE ROLE

Account Managers are the “Member Experience experts” within our clubs. They own the KPI performance, while also mentoring others to perfectly execute Member Experience processes, club-wide. You will focus on maintaining and raising brand standards in customer service through your own outstanding performance. Every day you will work towards creating the ultimate member experience.

ABOUT YOU

You care about people

You never want to stop learning

You never want to stop sharing

You’re full of great ideas

You want to be the best

MORE ABOUT YOU

Minimum 3 years in customer-facing roles

Detailed knowledge of the gym environment

Fitness Industry experience is a bonus, but not a requirement

Demonstrated record of achievements and success in previous roles.

ROLES & RESPONSIBILITIES

Member Experience & Retention

Improve customer feedback and retention each business quarter.

Ensure customer service standards are met and manage them across the entire business.

Go above and beyond to enhance the member experience.

Turn customer complaints and cancellations into positive interactions.

Manage debt and billing.

Event planning and community engagement strategies and organisation.

Business Administration

Ensure accurate entry and reporting on client management software.

Ensure club processes and procedures are followed correctly to benefit members.

Use and manage business processes to ensure the ideal customer experience.

Work with Personal Training and Group Fitness departments to manage payments

and invoices.

Integrating, Upselling and Cross-Selling Customers

Drive integration of new members and upsell members into personal training and

group training.

Proactively contact and communicate with new members to improve experience.

Sign up new members and ensure the perfect onboarding process.

If you back yourself as an awesome human, we'd love to hear from you!

Please submit your application via our website at www.fitnessplayground.com.au/work-with-us. Make sure to attach a cover letter to your application that addresses the question: “Why do you want to work with us?”