ABOUT US

Join a company that’s consistently ranked as one of Australia’s best places to work. A gym that’s on a mission to shake things up by transforming the gym experience and environment, for staff as well as members. Our focus is our people.

Fitness Playground’s goal is to create the best gyms, not the most gyms. Our award-winning designs, connected communities, huge variety of classes and the great humans that work and coach for us defy what people expect from a gym.

Fitness Playground is rated as one of the Top 50 Places to Work in Australia, is a 2019 & 2020 Employer of Choice Award winner, 2021 AFR Best Places to Work 2021. Finding, educating, and developing great humans is at the core of what we do.

We recruit great humans – based on personality and culture fit (over qualifications and experience).

We develop our staff – providing over 200 hours per year of free in-house education and access to industry expert mentors to help you to become great at what you do.

We reward our Staff – because they deserve to be recognised for the amazing work they do.

All this helps create our one-of-a-kind culture.

THE ROLE

We are looking for an incredible person to join our team as a Relationship Manager. The role will focus on maintaining and raising company standards in sales performance to grow our clubs.

ABOUT YOU

Minimum 5 years in Customer Service, Sales or Marketing

Knowledge of the gym environment

Fitness industry experience is a bonus, but not a requirement

Ability to demonstrate achievements and success in previous roles

ROLES & RESPONSIBILITIES

1/ Club Performance

· Improve the overall performance of the Sales Team each business quarter.

· Ensure the effective use of procedures and processes to enhance company performance.

· Achieve new sales, upsell and cross-sell targets each month.

· Deliver effective leadership to staff to help improve overall business performance.

 

2/ Member Experience & Integration

· Improve customer feedback and retention each business quarter.

· Go above and beyond to enhance the member experience.

· Drive integration of new members and upsell members into personal training and group training.

· Ensure that every member interaction results in a positive experience.

 

3/ Direct Marketing

· Assist the Marketing Team and Regional Sales Manager where needed, in areas including email communication, collateral/asset creation, participation in brainstorming and more.

· Create direct marketing communications such as SMS and email.

· Proactively approach and manage corporate business partnerships and agreements.

· Design and manage lead activations to drive leads.

If you back yourself as an awesome human, we'd love to hear from you.

Please submit your application via our website at www.fitnessplayground.com.au/work-with-us. Make sure to attach a cover letter to your application that addresses the question: “Why do you want to work with us?”